LTM Pan India Location The Cloud Operations Engineer L1L15 provides operational support for enterprise cloud environments with a primary focus on Google Cloud Platform GCP The role acts as the first point of engagement for cloud alerts incidents operational events and service requests while ensuring adherence to ITILaligned service management practices
Shifts will be rotated on below timings
6:30 AM to 4 PM IST
2:30 PM to 12 AM IST
Ready to take on call on weekends based on on call scheduling
Key Roles and Responsibilities:
- Monitor cloud infrastructure and respond to alerts from enterprise monitoring tools
- Perform L1 and L15 incident triage troubleshooting and remediation
- Manage incidents requests and operational tasks through ServiceNow
- Support GCP Compute Engine IAM VPC DNS Storage Load Balancing VPN and Logging services
- Participate in major incident bridges and war rooms
- Execute runbookdriven operational activities and health checks
- Support change reviews risk assessments prepost implementation validations and approved operational changes
- Maintain SOPs runbooks KEDB articles and knowledge of repositories
- Provide shift handovers and operational reporting
- Identify automation toil reduction and service improvement opportunities.
Technical Lead Responsibilities
- Lead and coordinate the Cloud Operations team across shifts to ensure 24x7 operational coverage and service continuity
- Act as the technical escalation point for complex incidents service disruptions and critical operational issues
- Drive Major Incident Management activities coordinate with crossfunctional teams and provide technical leadership during war rooms and bridge calls
- Mentor and guide L1L15 engineers on cloud operations troubleshooting methodologies and operational best practices
- Review incident trends recurring issues and problem records drive root cause analysis and permanent fixes
- Own operational governance including SLA adherence service quality shift readiness and operational maturity improvements
- Lead change reviews validate implementation plans and ensure operational readiness for production deployments
- Identify automation opportunities and drive implementation of operational efficiencies toil reduction and selfhealing capabilities
- Collaborate with Cloud Engineering Security Network and Application teams to improve platform reliability and performance
- Review and approve runbooks SOPs KEDB articles and operational documentation to ensure accuracy and effectiveness
- Provide leadership reporting on service health incident metrics risk areas and improvement initiatives
- Support capacity planning availability management operational risk assessments and cloud governance activities
Primary Skills
- Google Cloud Platform GCP
- Linux Administration
- Basic Networking TCPIP DNS VPN Routing Firewalls
Preferred Optional Skills
- AWS and Azure exposure
- Kubernetes GKE
- Docker
- Terraform Infrastructure as Code
- GitHub Azure DevOps Jenkins
- Ansible and workflow automation
- Cloud Security and Governance
Certifications Preferred Google Associate Cloud Engineer Google Skilled Cloud Architect
Soft Skills
Strong troubleshooting communication stakeholder management documentation customer focus and ability to work in 24x7 support environments