Client Happiness Assistant (India)

Client Happiness Assistant (India)

20 Aug
|
Euphoria Interiors
|
India

20 Aug

Euphoria Interiors

India

Company Description Euphoria Interiors is a leading interior design company based in Dubai, specializing in luxury residential and commercial projects across the UAE. The team delivers end-to-end interior design services, from concept development and space planning to material selection, custom furniture, and turnkey solutions.

With a solid focus on creativity, elegance, and functionality, the company transforms villas, apartments, offices, hospitality venues, and retail spaces into distinctive environments.

Euphoria

Interiors is recognized for its attention to detail, high-quality finishes, sustainable design practices, and smart home solutions. Applicants join a team that values professionalism, bespoke solutions, and interiors that reflect luxury, comfort, and timeless design.

Key responsibility:

1. Client Journey Management
2. Own the complete client journey from project award to handover.
3. Track every milestone and ensure commitments are delivered on time.
4. Proactively identify risks before they affect the client experience.
5. Cross-Functional Coordination
6. Liaise with Design, 3D, FF&E;, Procurement, Operations, Finance, and Project Management.
7. Ensure every department delivers according to agreed timelines.
8. Escalate delays immediately and drive timely resolution.

9. Client Communication
10. Single point of contact for the client should respond on time.
11. Provide timely updates without clients having to follow up.
12.



Manage expectations with honesty and transparency.
13. Commitment & Timeline Management
14. Maintain a tracker for all client commitments.
15. Follow up with internal teams until every task is completed.
16. Ensure no commitment is missed or delayed without prior approval.
17. Quality & Client Experience
18. Verify deliverables before they reach the client.
19. Ensure documents, presentations, and communication meet company standards.
20. Drive a seamless, stress-free experience throughout the project.
21. Escalation & Risk Management
22. Identify project risks early.
23. Coordinate corrective actions with department heads.
24. Escalate unresolved issues to management promptly.
25. Documentation & Reporting
26. Maintain MOMs, project trackers, approvals, and client records.
27. Record all decisions and commitments.
28. Submit project status reports.
29. Client Happiness & Feedback
30. Measure client satisfaction at every milestone.
31. Resolve concerns quickly and professionally.
32. Collect testimonials, referrals, and feedback after project completion.

Qualifications Bachelor’s degree in Interior Design or Architecture (Mandatory)

0–3 years of experience in Interior Design, Project Coordination, Client Success, or Project Management

Experience managing residential or commercial interior projects

Knowledge of AutoCAD, SketchUp, Microsoft Office, and project management tools is preferred

📌 Client Happiness Assistant (India)
🏢 Euphoria Interiors
📍 India

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