Role & responsibilities

- Setting and overseeing processes for luxury food and beverage and retail/store operations, especially in a high-growth environment.

- Drive sales performance across retail, online, delivery, and bulk / corporate order channels

- Maintain consistently high standards of customer experience across all stores

- Oversee inventory planning, stock replenishment, and product quality compliance
- regular store audits and ensure adherence to operational standards

- Lead, train, and manage store teams; oversee rostering, performance, and development

- Liaise with mall partners, vendors, and logistics providers

- Collaborate with internal teams on sales reporting, visual merchandising, and business reviews

- Project managing new store openings, including liaising with vendors, real estate partners, statutory authorities, recruiting and training.

- Maintaining and managing company assets and resources including- furniture, fittings, hardware, POS and relevant vendor relationships.





- Managing inventory levels across all stores and the regional warehouse via timely stock replenishments and requisitions along with a strict control over product shelf-life management

- Supporting store staff (on a need basis) in operations.

- Building best practices and SOPs so that new stores can be opened and scaled effectively

- Managing the fulfilment of eCommerce orders through the multiple digital properties of the brand.

- Driving in-store customer experience, maintaining and building in-store visual merchandising

- Maintaining and enhancing customer service across all channels of sales as per brand mandates.

Preferred candidate profile

- At least 7 years of experience in building and managing teams across multiple locations

- Strong written and verbal communication in English

- Ability to multitask and work independently on projects

- Positive relationship-building capability

- Hospitality background preferred

- Outstanding knowledge of fine foods and service Demonstrates problem-solving ability

📌 City Manager (Bengaluru)
🏢 Burgundy Hospitality
📍 Bengaluru