Job Summary The AP Supplier Relations Specialist serves as a primary point of contact for suppliers and internal stakeholders regarding invoice status, payment inquiries, and issue resolution. This role manages a high volume of inquiries through multiple channels (email, phone, ticketing/portal), provides timely and accurate responses, and performs analytics and aging reviews to drive resolution of open items. The specialist partners with AP processing teams, Procurement, and business stakeholders to reduce supplier friction, improve cycle times, and support a positive supplier experience.

Job Duties

Supplier Support Customer Service:

- Act as the frontline contact for supplier inquiries related to invoice receipt, invoice status, payment status, remittance, and issue resolution.
- Manage a high volume of inbound inquiries via email, phone, and case/ticketing systems, ensuring responses meet service level expectations (SLAs).
- Provide clear, professional communications to suppliers and internal requestors, including status updates, required actions, and expected resolution timelines.
- Maintain accurate documentation of inquiries, actions taken, and outcomes in the case/ticketing management system.

Issue Resolution Cross-Functional Coordination:

- Research and resolve invoice/payment issues such as holds, missing documentation, mismatched PO/receipts, pricing discrepancies and blocked invoices.
- Partner with internal teams (AP Processing, Vendor Master, Procurement, Receiving, and business approvers) to drive timely resolution of open items.
- Escalate urgent, high-risk, or repeat issues appropriately and track follow-through to completion.
- Support statement reconciliation activities with suppliers as needed.

Analytics, Aging Reporting:

- Monitor AP aging to identify delinquent items, bottlenecks, and recurring root causes.




- Maintain trackers and dashboards (e.g., aging buckets, exception categories, SLA performance, top suppliers by volume/issues).
- Perform trend analysis to identify opportunities to reduce rework, prevent repeat inquiries, and improve first-contact resolution.
- Provide routine reporting to AP leadership and stakeholders on backlog, aging, and supplier pain points.

Process Improvement Documentation

- Identify common inquiry drivers and recommend improvements
- Contribute to standard work and training materials to improve consistency and quality of supplier communications.
- Participate in continuous improvement initiatives

Qualifications, Knowledge, Skills and Abilities

Education: Graduate or Postgraduate

Experience: 3 5 years of experience in Accounts Payable, supplier/customer service, or a finance operations setting with high-volume contact. Solid customer service skills with the ability to de-escalate issues and communicate clearly with external suppliers. Analytical mindset with experience working on aging reports, prioritizing backlogs, and identifying trends/root causes.

License(s)/Certification(s): NA

Software: Proficiency in Excel (filters, pivot tables, lookups) and comfort navigating Oracle systems and reporting tools.

Language(s): English

Other Knowledge, Skills Abilities

- Supplier-focused service orientation and professionalism
- Attention to detail and strong follow-through
- Problem-solving and root-cause analysis
- Ability to prioritize work using aging/SLA impact
- Clear written communication and documentation discipline
- Collaboration across AP, Procurement, and business teams

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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