Job Description – Business Analyst | QA & Automation Engineer | L1 Application Support
Experience: 3–5 Years
Role Summary
a versatile skilled with experience in Business Analysis, Manual & Automation Testing, and L1 Application Support. The candidate will work closely with business users, development teams to gather requirements, ensure application quality, and provide production support while meeting SLA commitments.
Key ResponsibilitiesBusiness Analysis
Gather and analyze business requirements.
Prepare BRD, FRD, User Stories, Process Flows
Coordinate with business and technical teams to clarify requirements.
Support UAT and change request management.
Manual & Automation Testing
Prepare and execute test scenarios and test cases.
Perform Functional, Regression, Integration, Smoke, and UAT testing.
Develop, execute, and maintain Selenium automation scripts (Java/TestNG).
Log, track,
and verify defects.
L1 Application Support
Log and manage incidents, service requests, and problem tickets using tools like Azure Devops/JIRA.
Coordinate with L2/L3 teams and business users to ensure timely resolution within SLA.
Monitor ticket status, provide user updates, and prepare daily/weekly/monthly support reports.
Assist in production issue analysis, deployment validation, and application health checks.
Required Skills
Business Analysis and Requirement Gathering
Manual Testing
Selenium WebDriver with Java
basic API testing - Postman
Azure Devops/JIRA or similar ticketing tools
Agile/Scrum methodology
Excellent communication and stakeholder management