We are looking for a Customer Care Executive to join our team at Knack Global. The role offers ₹20000 - ₹24000 and involves managing customer calls, delivering outstanding customer service related to Healthcare. Join us for a great work workplace with various opportunities for growth opportunities.

Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time,



customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Job Types: Full time, Permanent, Fresher

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:
Health insurance

Work Location: In person

📌 Process Associate Operations Jaipur
🏢 Knack Global
📍 Jaipur