Key Responsibilities:

Support and Onsite Delivery-

- Act as the onsite point of contact for AOTM AI, handling functional queries, issue triage, and coordinated resolution with Ninestars product and engineering teams.

- Support configuration, user onboarding, testing, and change activities across the deployment.

- Maintain support documentation, track issues to closure, and report on system health and usage.

Business Analysis and Process Understanding-

- Engage client stakeholders to understand and document business, audit, quality, and compliance processes, capturing workflows, systems, handoffs, and pain points.

- Produce transparent current-state process documentation, requirement specifications, and analysis that can be shared with and readily understood by the Ninestars delivery organization.

- Identify areas where processes can be improved, streamlined, or supported more effectively, and document them with sufficient clarity to support planning and estimation.

Coordination and Reporting -

- Support project planning, status tracking, and reporting in coordination with the Ninestars Delivery Lead.
- Coordinate requirement gathering, user acceptance testing, and stakeholder communication.
- Maintain project artifacts including requirement documents, meeting notes, and status reports.

Required Skills and Experience:

- Full-time MBA from a reputed business school, preferably with a focus on operations, business analysis, or life sciences management.

- Four to five years of overall experience,



including at least three years in the life sciences, pharmaceutical, or healthcare domain.

- Working understanding of logistics and third-party logistics operations, freight and transportation invoicing, and accounts payable processes, including the ability to read and interpret rate cards, tariffs, and accessorial charges.

- Working knowledge of GxP processes and regulated ways of working, with an understanding of how compliance requirements shape day-to-day operations.

- Sound understanding of the life sciences supply chain, including artwork, labelling, and packaging processes and the controls that govern them.

- Strong business analysis capability, including the ability to elicit, map, and document complex processes accurately.

- Ability to learn a multi-module enterprise platform quickly and to articulate its capabilities credibly to business and functional stakeholders.

- Working knowledge of project management concepts and delivery methodologies.

- Strong proficiency in MS Office.

Advanced

Excel is essential, including pivot tables, lookups, and working comfortably with large reconciliation datasets. Word, PowerPoint, and Visio or an equivalent process-mapping tool are also required.

- Practical, hands-on use of AI tools and assistants for process analysis, data summarization, documentation, and drafting, with a clear willingness to adopt AI-assisted ways of working.

- Excellent written and verbal communication, with confidence working directly with senior client stakeholders onsite.

📌 Business Analyst (Hyderabad)
🏢 Ninestars Information Technologies
📍 Hyderabad