Work From Office

What We Offer:
Transportation allowance
Canteen Subsidy
Night Shift allowance as per process
Health Insurance
Tuition Reimbursement
Work Life Balance Initiatives
Rewards & Recognition
Internal movement through IJP

What You’ll Be Doing:
Act as second-in-command for Customer Success; step in to lead team, customers, and strategy as needed
Manage and mentor a team of Customer Success Managers, driving accountability and performance
Oversee end-to-end implementation delivery, ensuring timelines, quality, and customer outcomes
Own key metrics: Time to Value (TTV), adoption, retention, and expansion
Manage enterprise clients, lead QBRs, and drive ROI-focused engagement
Build and optimize scalable processes (reporting, health tracking, risk management)
Partner cross-functionally with Sales, Product, and Training teams
Drive product feedback, enhancements, and customer-centric improvements
Lead growth strategies, improve utilization, and mitigate churn risk.

CORE RESPONSIBILITIES/SKILL SET:
Positive oral & written English skills and interpersonal communication skills
Exceptional listening and analytical skills.




Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Ability to effectively organize, prioritize, multi-task and manage time.
Ability to work independently.
Excellent attention to detail.
Ability to exercise strict confidentiality in all matters.

SUPERVISORY RESPONSIBILITIES:
Ability to independently run Customer Success operations when needed
High-performing team with robust accountability
Consistent achievement of adoption, retention, and growth targets
Scalable processes supporting rapid customer expansion

QUALITICATION AND EXPERIENCE:
5–10+ years in Customer Success, Implementation, or Project Management (SaaS preferred)
Experience leading teams and managing enterprise clients
Strong understanding of SaaS lifecycle, implementations, and scaling challenges
Excellent stakeholder management and executive communication skills
Process-driven with a solid problem-solving mindset

Job Title

:

Senior Customer Success Manager

Department

:

Etech Insights

Location

:

Gandhinagar

📌 Senior Customer Success Manager Gandhinagar
🏢 Etech Global Services
📍 Gandhinagar