Location: Dadar, Mumbai
Job Type: Full-Time
Experience: 1–4+ Years
Job Responsibilities
Build and maintain strong relationships with customers.
Handle customer enquiries through phone, email, and WhatsApp.
Follow up with existing and prospective customers.
Update and maintain customer data in the CRM system.
Resolve customer queries and coordinate with internal teams for timely support.
Prepare daily follow-up reports and maintain accurate records.
Work closely with the Sales team to improve customer satisfaction and retention.
Ensure excellent customer service throughout the customer journey.
Requirements
Graduate in any discipline.
1–4 years of experience in Customer Relationship Management, Customer Support, or Sales Coordination.
Positive communication skills in English and Hindi.
Proficiency in MS Excel and CRM software (Zoho CRM, Salesforce, HubSpot, or similar).
Robust follow-up, coordination, and problem-solving skills.
Positive attitude with a customer-first approach.