Provide Implementation and post go-live support on

- BMC Helix ITSM

- CMDB, Asset Management

- Integration

- DWP, Smart IT, PWA

- Helix Dashboard

Primary Skill (Must Have)

- Experience to Implement ITSM, CMDB on Helix SaaS end to end (At least 1 project)

- Experience in Data migration, Integration, ETL

- Build complex service catalog and Helix Dashboard reports

- Build integration using REST API, Web service, ETL spoon client

- Experience in configuring, implementing CMDB and asset management

Nice to Have

- Experience with infrastructure platforms components hosting Helix, along with Docker and Kubernetes

- Helix GPT configuration and build

Experience Required

- 5-8 Years (L3)

- 8-12 Years (L4)

Key Responsibilities

- Extensive experience with BMC Remedy/Helix ITSM Core (Smart IT, PWA, Innovation studio, Asset, Incident, Problem, Knowledge, Change, Release Management, DWP, Helix Dashboard)

- Configuration of client gateway

- Experience to load foundation, process and transactional data using ETL jobs

- Experience in configuring, implementing CMDB and asset management

- Experience in configuring CMDB reconciliation, normalization, data load using ETL and OOTB methods

- Experience in setting up complex integration of BMC ITSM with On-premise and cloud solutions

- Experience in customization and enhancement in ITSM, Innovation suite and PWA application

- Experience to build complex workflow in Digital workplace advanced

- Experience in BMC Helix ITSM implementation build, data load and customization

- Proficiency in BMC Helix ITSM development, including form and workflow development, field and schema design, and integration.

- Strong Experience to work on ITSM application like Incident Management, Change management,



Problem management, CMDB, Smart IT, Knowledge management, Helix Dashboard

- Experience to create service catalog, workflow in Digital workplace.

Strong

Experience on the DWP & DWP catalog space

- Experience to load Foundation, process and transaction data using UDM or AI Job

- Experience to configure approval, assignment, notification engine workflow

- Experience to develop and enhance AI jobs

- Knowledge of ITIL framework and best practices in IT service management.

- Strong knowledge on Remedy Workflow, active link, escalation, innovation suite development

- Working knowledge to customize Smart IT and PWA screen

- Implement Helix GPT, Chatbot and live chat

- Excellent problem-solving and troubleshooting skills.

- Effective communication and teamwork abilities.

- BMC ITSM certifications is plus.

- Hands-on Remedy custom application experience.

Experience in customization/workflow creation

- Experience working with CMDB (Data structure and the jobs), reconciliation, normalization

- Working knowledge of integration with BMC client management

- Experience in other integration methods (SOAP, REST,FTP, web services, DB connection, etc)

- Experience in building reports in Helix Dashboard

- Detail oriented and experience working in a production environment using change control practices, creating, and working under technical project plans and timelines.

- Solid written and verbal communication skills are required.

- Adaptability and willingness to learn.

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📌 BMC Helix ITSM&Professional (Mumbai)
🏢 AiRo Digital Labs
📍 Mumbai