• Provide L1, L2, L3 support to various Post Trade Processing applications (Middle-Office, back-office, Settlements).
- Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution.
- Work closely with SME's on any such requests as per the needs.
- Work independently and represent status on different tasks with SMEs.
- Implement methods for continually improving the support systems/processes.
- Provide application and system monitoring.
- Handle Change Management.
- Provide release management services.
- Perform fail-over and manage disaster recovery activities.
- Support day-to-day operational activities across multiple Post Trade Processing applications and ensure timely resolution of issues.
- Coordinate with internal teams and stakeholders to maintain service quality and application availability.
- Monitor application performance and proactively identify potential risks that may impact business operations.
- Participate in incident triage, root cause analysis, and follow-up actions to prevent recurring issues.
- Assist in maintaining operational documentation and support procedures in line with organizational standards.
Skills: • Production Support / Dev Ops / SRE (Min 4 years of experience) • AWS and Snowflake • DevOps/ SRE • Various RDBMS (Oracle, MS SQL Server, Sybase etc) • Batch Job Schedulers (TWS / Autosys) • Operating System - Windows and UNIX • Scripting (Python). • Incident Management
Valuable to have: • Prometheus/ Grafana • Knowledge of Capital Markets (Trade lifecycle, Settlement process) • Knowledge of SWIFT • Knowledge of Settlement Applications • Familiarity with enterprise support environments and operational best practices.