Job Summary:
Tech-Long is looking for an experienced and proactive Senior Service Coordinator to manage and coordinate field service operations for beverage filling and packaging machinery. The candidate will be responsible for service planning, engineer coordination, customer communication, spare parts coordination, and ensuring timely service support.
Key Responsibilities:
Coordinate and schedule service engineers for installation, maintenance, breakdown, and commissioning activities
Handle customer service requests and ensure timely resolution
Monitor engineer movements, travel plans, and site visit schedules
Coordinate with internal departments for spare parts and technical support
Prepare service reports, maintenance records, and MIS reports
Follow up on pending service cases and customer feedback
Maintain proper documentation related to service operations
Support management in improving service efficiency and customer satisfaction
Communicate with domestic and international teams when required
Required Skills:
Valuable communication and coordination skills
Robust knowledge of service operations and field support
Ability to manage multiple tasks and priorities
Proficiency in MS Excel, Word, and reporting tools
Problem-solving and team management skills
Preferred Qualification:
Bachelor’s degree/Diploma in Engineering or related field
Experience in packaging, beverage, or industrial machinery industry preferred
Experience:
4–8 years of experience in service coordination or service operations
Industry Preference:
Beverage Filling Machines
Packaging Machinery
Automation/Industrial Equipment
Pay: ₹28,000.00 - ₹50,000.00 per month
Perks:
Health insurance
Life insurance
Work Location: In person
📌 Senior Service Coordinator Ahmedabad
🏢 Tech long Packaging Machinery India
📍 Ahmedabad
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