We are looking for a Customer Support Executive – EV Tech Support to handle inbound and outbound customer calls, provide technical assistance, and resolve customer queries related to Electric Vehicle (EV) products and services. The ideal candidate should have excellent communication skills and a customer-first approach.
Key Responsibilities
Handle inbound and outbound customer calls related to EV products and services.
Diagnose and troubleshoot basic technical issues related to EV systems, charging, batteries, and connectivity.
Provide accurate information and timely resolutions to customer concerns.
Maintain customer interaction records and update CRM systems.
Escalate complex technical issues to the concerned teams.
Ensure high customer satisfaction through skilled communication and support.
Follow company processes, quality standards, and compliance guidelines.
Desired Candidate Profile
Experience: 6 Months to 1 Year in Voice Process, Customer Support, Technical Support, or Call Center Operations.
Education: Graduate / Diploma (Electrical, Electronics, Mechanical preferred).
Basic knowledge of Electric Vehicles (EV), Automotive Systems, or Technical Support is an added advantage.
Robust customer handling and problem-solving skills.
Willingness to work in shifts, if required.
Language Requirement (Mandatory)
Fluent English
Fluent Bengali
Fluent Odia
Required Skills
Voice Support
Technical Troubleshooting
Customer Service
EV / Automotive Knowledge
CRM Handling
Communication & Active Listening
Problem Solving
Pay: ₹23,000.00 - ₹24,000.00 per month
Advantages:
Paid sick time
Paid time off
Work Location: In person
📌 Cse Customer Support Executive Ambattur (India)
🏢 Nextstep Consultancy Services
📍 India
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