We are hiring Accounts receivable (Credit Control)
Location - Moti Nagar, Delhi
Exp - 1-5yrs
Salary - 20k-30k + incentives
Key performance indicators
- Minimum 50 customer contacts every day across calls, email and WhatsApp
- Collection achievement against the portfolio target
- Promise-to-pay conversion percentage
- Reduction in the overdue balance of the assigned portfolio
- Quality of written correspondence and of remarks recorded
- Same-day ERP and tracker updates
Qualifications and experience
- Graduate, any stream
- 1 to 3 years in collections, accounts receivable follow-up, or commercial follow-up with business customers
- Explicit spoken Hindi for calls, and sound written English — you will draft customer emails daily and they represent the company
- Able to sustain a high daily contact volume without dropping quality
- Polite but persistent — you will be told no often, and will have to call again Technical skills MS Excel — filter, sort and accurate data entry
- Professional email drafting in English; Outlook or Gmail, and WhatsApp Business Working familiarity with AI tools such as ChatGPT, used to draft and improve customer correspondence — we encourage their sensible use Tally Prime an advantage
- Any logistics or transport ERP
Key responsibilities
- Own an assigned customer portfolio and its overdue position
- Contact a minimum of 50 customers every day across calls, email and WhatsApp
- Draft and send professional payment reminders, escalation emails and statements of account in English to corporate accounts departments
- Maintain a clean email trail on every account so any commitment can be evidenced later
- Secure a firm payment commitment with an exact date and amount, and record it
- Track every commitment through to realisation; escalate a broken commitment within 24 hours
- Collect payment advice and pass it to the receipts desk the same day
- Where a bill is short paid, obtain the reason, record it against a fixed code, and hand the case to the Deductions & Claims desk
- Coordinate with branches for PODs and with accounts on receipts and ledger queries
- Share invoices and statements of account with customers on request
- Update the ERP and the daily recovery tracker immediately after every call
Interested candidates can call or whatsapp on (phone hidden) Pay: ₹20,000.00 - ₹30,000.00 per month