Preferably in Financial Services/Banking/FMCG/NBFC
Key Responsibilities
Team management of front line sales.
Increase penetration & support BAL in growing market share through frontline sales team
To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets through the front line sales team
Maintain & improve the relationship with the dealers through frontline sales team
Resolve the issues escalated by frontline sales team & the dealers
Coordinate with training team to improve the efficiency of the frontline sales team
Interview & Selects DMAs/CSMs and recommend the same to RM &HO; for final approval
Understand various reports & take corrective action with the dealership& frontline sales team
Responsible for PDD i.e., post disbursal docs viz., RC details etc.
Update RMs on daily/weekly basis w.r.t.
Targets vs Achieved & escalate the issues to them
Key Skills Required
Excellent sales/marketing skills
Team management
Relationship management
Problem solving skills & analytical skills
Key Performance Indicators
Achieve volume targets for the area on quarterly basis through team
Ensure increase in number of finance customers within dealerships on quarterly basis
Administer, launch and initiate special schemes for festivals and conduct loan melas etc. In tandem with the RM/ZM
Acquire more customers by utilizing alternate channels
Responsible for supervising front line sales team ensuring process and policy adherence
Maintain FEMI and nonstarter within the approved levels
Maintain the process quality parameters within approved levels
Maintaining credit document quality by regular audits of the team · Training and development of the front line sales team
Coordinating with training team to improve team performance
Resolving queries of team and guide them to achieve 100% target