Job Summary The Warranty Executive is responsible for processing vehicle warranty claims, ensuring compliance with manufacturer guidelines, maintaining accurate records, and coordinating with the service team for timely claim settlement.
Key Responsibilities
Process warranty claims as per manufacturer (TATA Motors) policies and timelines.
Verify job cards, repair orders, and supporting documents before claim submission.
Upload and submit warranty claims through the manufacturer portal.
Follow up on pending, rejected, or disputed claims and resolve issues.
Maintain warranty records and documentation for audits.
Coordinate with Service Advisors, Technicians, and Parts Department to ensure accurate claim processing.
Ensure warranty repairs comply with manufacturer standards.
Prepare daily and monthly warranty reports for management.
Support internal and manufacturer warranty audits.
Required Skills
Knowledge of automobile service and warranty procedures.
Basic computer skills (MS Excel, MS Word, and warranty management portals).
Positive documentation and record-keeping skills.
Attention to detail and accuracy.
Positive communication and coordination skills.
Qualification
Diploma or Bachelor's Degree (Automobile/Mechanical preferred).
1–3 years of experience in automobile warranty or service administration.
Experience in a TATA Motors dealership is an added advantage.