Reborn Skin and Hair Clinic is a quick-growing aesthetic and dermatology clinic focused on advanced skin, hair, and cosmetic treatments. We aim to deliver high-quality results with excellent patient experience.
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Key Responsibilities
Sales & Revenue Growth
Drive clinic revenue through consultations, treatment package sales, and conversions
Achieve monthly and quarterly sales targets
Upsell and cross-sell services based on patient needs
Handle walk-ins, leads, and follow-ups effectively
Patient Experience & Relationship Management
Ensure excellent end-to-end patient experience
Build strong relationships to encourage repeat visits and referrals
Handle patient concerns and resolve complaints professionally
Clinic Operations Management
Oversee daily clinic operations and staff coordination
Maintain appointment scheduling efficiency and minimize no-shows
Ensure hygiene, SOP compliance, and smooth workflow
Team Management
Supervise front desk and support staff
Train team on sales scripts, communication, and service quality
Monitor team performance and improve productivity
Marketing & Lead Management
Coordinate with marketing team for campaigns and promotions
Track leads from digital platforms and ensure timely follow-ups
Maintain CRM data and conversion tracking
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Requirements
2–5 years of experience in clinic management, wellness, or aesthetic industry (preferred)
Robust sales background with proven target achievement
Excellent communication and interpersonal skills
Leadership and team management abilities
Basic understanding of dermatology/aesthetic treatments (preferred but not mandatory)