We are seeking a proactive and relationship-focused Relationship Executive to support and strengthen our relationships with sellers and partners. The role involves ensuring smooth onboarding, resolving concerns, and contributing to long-term satisfaction and business growth.
Key Responsibilities:
Build and maintain robust relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.
Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
Assist sellers with product listings, pricing, promotions, and operational support on the platform.
Support the acquisition and onboarding of new sellers by explaining platform perks and ensuring compliance with company policies.
Coordinate with internal teams to resolve seller and customer concerns efficiently.
Monitor seller performance and satisfaction; recommend improvements where needed.
Conduct regular follow-ups to ensure retention and trust-based relationships.
Gather partner feedback to support platform improvements and business strategies.
Participate in sales campaigns and engagement activities to improve seller and customer involvement.
Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.
Requirements:
Bachelor’s degree in related field.
Strong interpersonal and communication skills in English and Hindi.
Experience in e-commerce is an advantage.
Ability to manage multiple accounts and deliver excellent service.
Proficiency in MS Office; knowledge of CRM tools is a plus.
Location: Mavelikara
Salary : 10k-15k
Job Type: Full time
Pay: ₹10,000.00 - ₹15,000.00 per month
Application Question(s):
Are you comfortable with the salary range offered for this role?
Where are you currently residing?
How do you plan to commute to work? (Daily commute / Relocation)