We are looking for an experienced and energetic Assistant Manager for Domestic banking Process to manage and drive performance of a team handling support operations.The AM will be responsible for achieving KPIs, driving team engagement, improving customer satisfaction, and ensuring process compliance.Key Responsibilities:Manage a team of TL'sMonitor daily performance metrics (AHT, CSAT, FCR, Productivity, SLA)Conduct team huddles, coaching sessions, and performance reviewsAnalyze reports and identify performance improvement areasDrive quality and compliance standardsManage attrition and shrinkageEnsure customer satisfaction targets are achievedCoordinate with QA, Training, and Operations teamsPrepare weekly/monthly performance reportsConduct WBR/QBRMandatory Skills:Assistant Manager Experience (Minimum 1–2 years as in Collections Process with Dialer Knowledge )KPI Management (AHT, CSAT, NPS, FCR, SLA)Dialer, Masterfile Creation & bucket list managing KnowledgePerformance ManagementCoaching & MentoringAttrition & Shrinkage etcEligibility Criteria:Graduate (Any Stream)1 Year experience in Collections Process as Assistant ManagerGood communication skills