- Experience in IoT Devices working and troubleshooting understanding their E2E capabilities.
- Hands on technical troubleshooting, issue investigations for IoT Devices and AWS cloud Platform through close coordination with multiple stakeholders.
- Maintain & support network and connectivity devices by acquiring technical expertise.
- Understand and improve the monitoring capabilities created through multiple toolsets (AWS CloudWatch, Splunk etc.)
- Robust on incident management and adherence to SLAs
- Maintain pipelines in GitLab and own the release responsibilities.
- Creation and maintenance of Operations documentation.
- Work in dynamic Agile environment with DevOps way of working to support global and local business units in complex and cross-technology landscape
- Collaborate with Technology leads, development teams, partners, Users and support teams for issue investigation and resolution
- Contribute and manage E2E Incident lifecycle and ensure SLA and KPI adherence according to service management practices
Education & Experience:
- University degree in Information technology, electronics engineering or equivalent
- Minimum experience of 3+ years in supporting applications hosted on AWS Cloud
Technical skills:
- Desired:
- Exposure working on IoT devices & Connectivity
- Hands-on AWS Cloud operations experience and knowledge of AWS IoT concepts
- Maintain GitLab CI/CD pipelines
- Working experience on ticketing tool (e.g. ServiceNow) and Jira
- DevOps and agile ways of working experience
- Nice to have:
- Exposure to AWS Services like CloudWatch, Cloud Trail, Cognito, IAM, Lambda, Step-functions, MSK, ECR, ECS,
- AWS Technical certifications (preferably SysOps Admin) will be added advantage
- Exposure to JavaScript and Scripting languages like Python/Shell
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