Job description

Mandatory Skills

- Zealously promotes our Customer Centric approach: working to be a part of our customer's solutions.
- Triage desktop support tickets, and work with the NOC and Desktop Engineering teams to resolve issues.
- Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds Service Level Objectives.
- Provide PC and Apple hardware support for escalations.
- Provide necessary desktop application support and deployment.
- Troubleshoot and support remote connectivity, VPN (Virtual Private Network) clients, Web conferencing, and Email.
- Create and maintain KB (Knowledge Base) articles, runbooks and desktop instructions for all routinely performed tasks.
- Be the escalation point and provide training for lower-level technicians

Roles And Responsibilities





- Demonstrated customer service & troubleshooting skill sets.
- Must be customer service focused, desiring to exceed customer expectations at every opportunity.
- Must be able to work independently, yet adhere to company standards in areas of documentation, planning, and execution.
- Proven ability to take ownership of job responsibilities with minimal oversight.
- Effective communication and team collaboration skills.
- At least 3-7 years of IT-related support experience.
- Comfortable supporting executive team members.
- Robust background in:
- Intune administration
- Mobile device Management
- Active Directory User Management and GPO
- Microsoft Entra ID
- Windows and Mac OS
- Azure VDI

📌 Sr Consultant and Consultant (Bengaluru)
🏢 Stacknexus Technologies Private
📍 Bengaluru