- Ensure adherence to company policies and procedures.
- Optimize branch profitability by controlling costs and improving operational efficiency.
- Recruit, train, and develop new sales employees to build a high-performing team.
- Resolve customer issues promptly, ensuring overall satisfaction and retention.
- Maintain a management style aligned with company best practices.
- Provide leadership, motivation, and direction to all employees.
- Ensure the availability and quality of home loan products.
- Conduct and present employee performance reviews.
- Collaborate closely with the store manager to lead the team effectively.
- Oversee retail inventory and maintain proper stock levels.
- Assist customers as needed to deliver a superior experience.
- Organize employee schedules to ensure adequate staffing.
- Enforce health, safety, and security protocols.
- Maintain consistent standards of customer service.
- Motivate staff with a explicit focus on the company's mission.
- Maintain visual merchandising standards and store cleanliness.
- Complete assigned tasks from the general manager efficiently and accurately.
- Support the store manager in daily operations as required.