About AiSensy AiSensy is a Whats App-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physics Wallah, and Cosco, to grow their revenues via Whats App.
~Trusted by top brands like Delhi Transport Corporation, Vivo, Physics Wallah & more
~ yWork with a energetic, fast-growing team passionate about customer success

- Gain hands-on experience in building and optimizing support systems and processes
- es Customer Interactio n: Manage customer inquiries across phone, email, live chat, and social medi

Product Assistanc e: Provide accurate product/service information, handle complaints, process orders, and manage return

Customer Record s: Maintain detailed,



accurate records of all interactions in CRM/support tool
Performance Goal s: Collaborate with the support team to achieve and exceed KPIs/SLA

Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflow

ons1+ ye ars of experience in customer support or a related rol e (B2B SaaS experience prefer re
Proficiency in support platforms (e.g ., Zendesk, Freshdesk, LiveC hat) and CRM too
Opportunity to lead impactful projects and shape customer experiences i n a scaling sta r

Directly contribute to the success of brands generating a large share of revenues via AiSe

📌 Customer Services Team Leader - Chief Executive - Customer services (Gurugram)
🏢 AiSensy
📍 Gurugram