A leading global professional services organization delivering business process, operations, and digital transformation solutions to Fortune 500 enterprises across banking, insurance, healthcare, life sciences, retail, and technology sectors. With a strong global presence, the organization combines domain expertise, automation, analytics, AI, and process excellence to drive operational efficiency, innovation, and exceptional customer experiences while offering employees exposure to international clients and large -scale transformation programs.
Job Title: Order to Cash (OTC) - Collections
Location: Bengaluru
Shift: US shift
Work Mode: Work From Office
Job Summary
We are hiring professionals for Order to Cash (OTC) to manage collections. The role requires solid analytical skills, stakeholder management, and a good understanding of financial processes.
Key Responsibilities
- Generate and validate customer invoices as per contracts/agreements
- Manage end -to -end AR process including billing, collections, and cash application
- Apply customer payments (checks, wire, ACH) accurately in ERP systems
- Perform account reconciliations and resolve discrepancies
- Follow up with customers for outstanding invoices and overdue payments
- Handle disputes, deductions, and short payments
- Maintain aging reports and track collection targets
- Ensure timely month -end closing activities (AR reporting, accruals)
- Collaborate with internal teams (Sales, Customer Service, Billing)
- Ensure compliance with company policies and internal controls
Required Skills & Qualifications
- Graduate in Commerce / Finance (B.Com, M.Com, BBA, MBA – Finance preferred)
- 2–6 years of experience in OTC / AR domain
- Robust understanding of accounting principles
- Experience with ERP systems (SAP / Oracle / NetSuite preferred)
- Good communication and negotiation skills (for collections)
- Strong analytical and problem -solving abilities
- Ability to handle multiple stakeholders and meet deadlines
Preferred Skills
- Experience in US GAAP / IFRS environment
- Exposure to shared services / BPO setup
- Strong MS Excel skills (VLOOKUP, Pivot Tables, Aging analysis)
- Experience in collections tools / dispute management systems