Job Title: DevOps Engineer

Job Overview:

We are seeking a skilled DevOps Engineer to join our team,
combining expertise in AWS services and incident management with professional
services to ensure seamless operations and client satisfaction. The role
involves supporting infrastructure, resolving incidents, optimizing systems,
and participating in project implementations.

Responsibilities and Duties

Support:

- Record
and classify received incidents, focusing on immediate efforts to restore
failed services.

- Manage
and troubleshoot AWS services, including EC2, S3, ECS, EBS, backups, ELB,
SNS, and SES.

- Assign
unresolved incidents to appropriate teams for further analysis.

- Log
incident and service request details with accurate categorization and
prioritization.

- Keep
users updated on incident status at agreed intervals.

- Link
incidents with related records (e.g., changes,



problems, knowledge
articles).

- Investigate
and diagnose incidents and service requests to determine root causes.

- Verify
resolution with users and update incident details in ConnectWise.

- Escalate
major incidents and those at risk of breaching SLAs to the manager.

- Document
troubleshooting steps, service restoration details, and knowledge
articles.

- Monitor
and optimize infrastructure usage for improved performance and
cost -efficiency.


Skilled Services:

· Collaborate with the Project Management team for
effective client product implementations.

· Report regularly to the Project Management team
on assigned projects and milestones.

· Hire, train, mentor, and track progress of team
members within the professional services department.

· Execute product implementation and configuration
in line with client requirements.

· Conduct proof -of -concept implementations to
showcase product capabilities.

· Maintain timely communication with clients at
various project stages to ensure alignment and satisfaction.