Job Description:

Job Title: Collections Specialist

Location: Coimbatore - India

Job Summary

The ideal candidate will be responsible for managing customer accounts, ensuring timely

collections, resolving payment disputes, and maintaining positive customer relationships

while communicating effectively with customers and internal stakeholders.

Key Responsibilities

• Manage assigned customer accounts and perform collection activities on overdue

invoices.

• Contact customers via phone and email to secure timely payments.

• Review aging reports and prioritize collection efforts based on delinquency status.

• Investigate and resolve payment discrepancies, disputes, and billing issues.

• Maintain accurate records of collection activities, customer communications, and

account status updates.

• Collaborate with internal teams such as Customer Service, Sales, and Accounts

Receivable to resolve account issues.

• Negotiate payment arrangements when necessary and follow up on commitments.

• Ensure compliance with company policies and collection procedures.

• Prepare periodic collection reports and provide updates on account status.

• Maintain professional and positive relationships with customers while achieving





collection targets.

Required Qualifications

• Bachelor's degree in Commerce, Accounting, Finance, Business Administration, or

a related field.

• 1–3 years of experience in Collections / Accounts Receivable / Credit & Collections.

• Strong verbal and written communication skills in English.

• Solid communication and negotiation skills.

• Ability to handle customer interactions professionally and confidently.

• Good analytical and problem-solving skills.

• Proficiency in Microsoft Excel, Outlook, and ERP systems.

• Ability to work independently and manage multiple accounts effectively.

Preferred Qualifications

• Experience handling Canadian customer accounts.

• Exposure to B2B collections and dispute management.

• Experience working with SAP ERP is preferrable.

Key Competencies

• Strong Communication Skills

• Customer Relationship Management

• Negotiation & Conflict Resolution

• Attention to Detail

• Time Management

• Problem Solving

• Team Collaboration

• Accountability & Ownership

Requirements

Accounts Receivable, Collections, Dispute

📌 Collection specialist (Coimbatore)
🏢 Recognized
📍 Coimbatore