Job Purpose

This position is to do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES

- Analytics for monitoring suspect transactions.
- Reporting the findings within timelines to the senior management.
- Investigation Root Cause Analysis of fraud/dispute cases
- Analysis of Direct Fraud Trends Investigation/Action to be taken for limiting the risks.
- Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end.
- Fraud loss metrics to be as per targets decided by management.
- Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports
- Review and tracking of location visits by location RCU Managers.
- Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure.
- To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate.
- Ensure proper handholding on all Automation process RCU projects. Continuously improvement on TAT.
- Ensure error free dashboards are circulated within defined period
- Propose changes suggestions in credit policy-location wise (whenever required)
- Drive all internal process in a manner that the reporting of suspected frauds is timely, and fraud is caught before disbursal of loan to minimize fraud loss.

MAJOR CHALLENGES





- Understand complete various processes and prepare data reports / Dashboard
- Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud.
- Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.

DECISIONS

- Propose new strategy for field and HO team to prevent malpractice.
- Propose changes in system and daily reporting in favor of RCU unit.
- Introduce new technology or new ways to control fraud.

INTERACTIONS

Internal Clients

- Roles you need to interact with inside the organization to enable success in your day to day work
- Risk Team: To understand and align on policy changes and ascertain impact
- Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
- Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience

External Clients

- Vendors Channel Partners: - Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.

Required Qualifications and Experience

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

a)Qualifications

Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)

Work Experience

Should at least have 1-2 years of experience in similar industry.

Must have valuable knowledge of excel / tools like Power BI / SQL.

Good knowledge of Finance business.

📌 Unit Manager - Risk Containment Unit/Senior Unit Manager (Pune)
🏢 Bajaj Finance
📍 Pune