As Enterprise Platforms continues to expand and take on new platforms, the demand for developing current features and providing ongoing support has significantly increased. This growing demand necessitates a dedicated Senior Technology Analyst who can effectively analyze technical data, facilitate collaboration with stakeholders and communicate effectively.

This position involves a blend of technical expertise and analytical skills to support the development, deployment, and maintenance of platform solutions.

Key Responsibilities / Duties:

- Analyze complex technical data to support decision-making processes.
- Develop and maintain detailed project documentation, including technical reports and presentations.
- Work closely with engineering teams to identify technical requirements.
- Communicate project progress and updates to stakeholders regularly.
- Assist in the planning and execution of engineering projects.
- Monitor project progress and perform risk assessments to develop mitigation strategies.
- Identify inefficiencies and areas for improvement within the platform.
- Coordinate the implementation of upgrades or current systems to enhance performance.
- Provide ongoing support for platform systems, addressing any issues promptly.
- Diagnose and resolve system malfunctions, bugs, or other technical problems.

Work Experience / Knowledge:

- 5+ years of experience serving as technical analysts or in a similar role within a technology driven environment.
- Experience in internships or entry-level positions related to product management, project management, or business analysis.
- Demonstrated ability to work with cross-functional teams, including developers, designers, and marketing professionals.
- Familiarity with Agile and Scrum methodologies,



including participation in sprint planning, daily stand-ups, and retrospectives.
- Experience in gathering and analyzing customer feedback to inform product decisions.
- Experience in coordinating projects, tracking progress, and ensuring timely delivery of tasks.
- Understanding of basic product management concepts, including product lifecycle, roadmap development, and feature prioritization.
- Basic understanding of software development processes and technologies, even if not deeply technical.
- Knowledge of market research techniques and the ability to analyze market trends and user needs.
- Strong verbal and written communication skills to effectively convey ideas and collaborate with stakeholders.
- Ability to analyze data and metrics to make informed product decisions.

Preferred Skills / Other Personal Attributes Required:

- Experience with cloud-based platforms (Snowflake and AWS are preferred)
- Knowledge of API management and CI/CD platforms are a plus
- Self-motivated team player who thrives in a collaborative environment
- Proven ability to mentor, coach and develop talent
- Excellent verbal and written communication skills
- Open minded, flexible, and willing to listen for other peoples opinions
- Robust organizational skills and detail orientation
- An experienced agile development practitioner who can utilize tools such as Jira and Confluence
- Ability to properly influence others through discussion, collaboration and facts
- Ability to make fact-based decisions
- Ability to react positively under pressure to meet tight deadlines
- Must have a strong sense of urgency and the ability to effectively prioritize and multi-task assorted tasks daily

Formal Education:

- A Bachelors Degree in Business or related field of study or equivalent years of direct work experience.

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