Role & responsibilities

Provide Sales and Support to team members through:

- Updating the team on a need-to-know basis with the most up-to-date product and process information.
- Identify and escalate cases requiring engagement levels within the next level of support.
- Review and assess cases. i.e., NPS/RCR/Refund Scrubs and other relevant cases.
- Provide awareness to Team Managers for any employee knowledge gap opportunities for coaching.

Provide Subject Matter Expertise through:

- Queue and Aux Monitoring: Provide immediate assistance to shorten handling time/omit unnecessary offline activities.
- Provide real-time support on Slack, Teams or On-Site for all consultants (i.e., Refunds/Transfer Approval/Discount/Review Account via Skip Access, if applicable and other related cases)




- Respond to advanced inquiries of a technical nature through cases management.

Preferred candidate profile

- Technical sales experience required
- Technical Customer Service with Sales
- Good English-Speaking Skills, B2 or above level
- Sales Minded: Able to promote sales strategies to achieve business goals while providing technical support assistance.
- Must be coachable and open-minded.
- Ability to promote fun and energetic culture.
- A proactive attitude towards developing trust and professional rapport with team members; the ability to be a team player.
- Solid customer-orientation when managing communications and issues.

📌 Sme Sales (Mumbai)
🏢 Sutherland
📍 Mumbai