- Job Purpose
The company is going through the biggest digital transformation in its history, creating a platform that offers an omnichannel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation of the company s omnichannel engine. You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey
- Duties and Responsibilities
- Content Operations Management Mobile APP & Websites
- 1. Ownership of the end-to-end execution and testing of webpages created through various templates and components.
- 2. Verify, upload, test, and publish content via workflow across web and app platforms.
- 3. Conduct UAT testing across desktop and mobile devices to ensure accuracy and functionality.
- 4. Provide sign-off on component deliverables from a content authoring perspective to the development team.
- 5. Collaborate with business teams to enable smooth sharing and flow of content, assets, and metadata.
- 6. Coordinate with external vendors/content licensors for creation of videos, images, and metadata where required.
- 7. Work closely with tech and product teams to refine and improve operational workflows.
- 8. Take complete responsibility for executing authoring tracks within CMS, ensuring defined TAT compliance.
- 9. Manage and execute operations for multilingual sites effectively.
- 10. Perform RAID management with stakeholders, de-risk content operations, and quantify potential risks.
- CMS workflow management
- 1. Set up CMS workflows for approvals and establish governance for publishing processes.
- 2. Take complete ownership of digital asset management and tag governance for the website ecosystem.
- 3. Ensure adherence to ticket management tools and publishing workflows, including log maintenance for audit purposes.
- 4. Manage publishing rights post sign-off from authoring, business, and QA teams.
- 5. Identify new opportunities, suggest initiatives, and implement strategies to optimize CMS usage.
- 6. Adopt a solution-focused approach to resolve authoring challenges and streamline operations.
- 7. Drive CMS adoption across features and functionalities to maximize efficiency.
- 8. Identify incorrect component usage, document problem statements, and raise detailed user stories to CMS architects and developers.




- - Required Qualifications and Experience
CONTEXT
- The company is going through the biggest digital transformation in its history, creating a platform that offers an omnichannel experience to the customer, supported by our large distribution footprint of over 1 million partners. Our ambition is to create a benchmark of consumer-tech experience in the country. This unit is at the center of the transformation of the company s omnichannel engine. You come in at a time wherein over the next 3 years you will get an opportunity to be in the transformation journey
- ROLES AND RESPONSIBILITIES
- Content Operations Management Mobile APP & Websites
- 1. Ownership of the end-to-end execution and testing of webpages created through various templates and components.
- 2. Verify, upload, test, and publish content via workflow across web and app platforms.
- 3. Conduct UAT testing across desktop and mobile devices to ensure accuracy and functionality.
- 4. Provide sign-off on component deliverables from a content authoring perspective to the development team.
- 5. Collaborate with business teams to enable smooth sharing and flow of content, assets, and metadata.
- 6. Coordinate with external vendors/content licensors for creation of videos, images, and metadata where required.
- 7. Work closely with tech and product teams to refine and improve operational workflows.
- 8. Take complete responsibility for executing authoring tracks within CMS, ensuring defined TAT compliance.
- 9. Manage and execute operations for multilingual sites effectively.
- 10. Perform RAID management with stakeholders, de-risk content operations, and quantify potential risks.
- CMS workflow management
- 1. Set up CMS workflows for approvals and establish governance for publishing processes.
- 2. Take complete ownership of digital asset management and tag governance for the website ecosystem.
- 3. Ensure adherence to ticket management tools and publishing workflows, including log maintenance for audit purposes.
- 4. Manage publishing rights post sign-off from authoring, business, and QA teams.
- 5.



Identify new opportunities, suggest initiatives, and implement strategies to optimize CMS usage.
- 6. Adopt a solution-focused approach to resolve authoring challenges and streamline operations.
- 7. Drive CMS adoption across features and functionalities to maximize efficiency.
- 8. Identify incorrect component usage, document problem statements, and raise detailed user stories to CMS architects and developers.
- PROFESSIONAL EXPERIENCE AND QUALIFICATION
- 1. 8 10 years of relevant experience in end-to-end content operations for websites and mobile apps.
- 2. Proven experience in leading small teams and handling multiple projects simultaneously (BAU, migrations, compliance, and new initiatives).
- 3. Strong knowledge of Adobe Experience Manager (AEM) or any enterprise-level CMS, with hands-on authoring expertise.
- 4. Adept at AI-driven process improvements, leveraging automation and analytics to optimize content operations, increase efficiency, and enhance decision-making.
- 5. Skilled in content workflows, governance, localization, and operational excellence.
- 6. Proficiency in Excel/Google Sheets for handling large volumes of content data.
- 7. Familiarity with Agile methodologies and ticketing systems (Jira / Azure Boards) for project and task management.
- 8. Experienced in KPI monitoring, reporting, and performance management post go-live.
- 9. Strong ability to collaborate with cross-functional teams (tech, product, QA, business, and vendors) and deliver under tight deadlines.
- 10. Excellent stakeholder management, communication, and escalation handling skills.
- 11. A proactive self-starter with high energy, problem-solving mindset, and the ability to work in ambiguous and fast-paced environments.
- 12. Graduation/Post-graduation is a must.
- WHAT TO EXPECT IN NEXT 3 MONTHS?
- First 90 days could get overwhelming in a fast-paced, high-growth, lets-get-it-done-today workplace. This is your time to get a hang of this place, make new friends, create your own network and understand the overall business model. All this while being driven hard to do something great overnight. Don t get scared, we are a friendly place.
- WHAT TO EXPECT IN NEXT 9 MONTHS?
- If you get a hang of it, and strike a homerun, you will be marked as potential high performer and included into strategic initiative, and possibly also in the digital transformation project.

📌 Associate Lead - Delivery Manager (Bengaluru)
🏢 Bajaj Finance
📍 Bengaluru