- Leverage knowledge and experience to deliver end-to-end solutions on ServiceNow platform which includes architecting technical implementations multiple products within ServiceNow including ITSM, Workflows and so on.
- Supports the ITSM Systems Administration as a system administrator
- Proactively researching and suggesting enhancements to existing engagements
- Detailed expert knowledge of JavaScript and ServiceNow-related JavaScript APIs
- Collaborating with the Solutions Architect to support ServiceNow out of box and customized solutions
- Synthesis with ITIL compliance and industry best practice process design
- Working with multiple projects simultaneously and completing project activities in a way that minimizes project risks and issues.
- Building of custom automation workflows, RPA, and development of customized modules
- Support in Incident management, change management, problem management, configuration management, asset management, CMDB integration and other ServiceNow applications.