Employment Type: Contractual/Fixed term, aligned to remaining AMC period (1 year)
Experience: 4–7 years
About the Role:
Hitachi MGRM Net is looking for a mid-level, on-ground resource to manage the ongoing O&M; for the VSK Meghalaya project while also driving local business development opportunities in Meghalaya. This is a lean, dual-charter role suited to someone comfortable balancing light-touch operations oversight with proactive client and government liaison work.
Key Responsibilities:
Team Supervision: Manage the 6 onsite call agents — attendance, shift scheduling, performance tracking, and first-level issue resolution; escalate HR/disciplinary matters as needed; own local hiring for agents in case of attrition.
Application Support Coordination: Act as single point of contact for department-raised issues or change requests; liaise with the in-house development team for fixes and enhancements; track CR status to closure.
Operations & AMC Management: Supervise periodic maintenance checklist of the Command & Control Centre and its equipment; coordinate with OEM/vendor support for AMC-covered repairs; ensure uptime SLAs are met.
Client & Stakeholder Relationship:
Maintain relationship with the department/client counterpart in Shillong; handle routine reviews, reporting, and compliance documentation as required by the contract.
Business Development: Identify and pursue local BD opportunities in Meghalaya/NE region — government tenders, referrals, cross-sell of HMN products to nearby institutions or departments; support presales activities such as demos, meetings with local officials, and proposal coordination with the central BD team.
Reporting: Provide periodic status reports to management on O&M; health, AMC ticket status, agent performance, and BD pipeline.
Requirements:
Bachelor's degree in any discipline (Engineering/IT/Business preferred).
4–5 years of experience in project/site operations management, preferably in IT/ITES, e governance, or system integration projects.
Prior exposure to AMC/O&M; management and vendor coordination.
Experience managing small teams (3-5 people).
Some exposure to BD/presales, government liaison, or client relationship management is a strong plus.
Local candidate (Shillong, Meghalaya/ Guwahati/ Assam) strongly preferred
Positive communication skills in English; knowledge of Khasi/local language is an advantage.
📌 Site Manager (Shillong)
🏢 Mgrm Net
📍 Shillong
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