We are seeking a detail-oriented and empathetic Patient Call Center Representative to join our healthcare team. In this role, you will serve as a primary contact for patients regarding insurance updates, billing inquiries, payment plans, and denied claims. The ideal candidate will have robust communication skills, a working knowledge of medical billing processes, and a commitment to providing excellent patient service.

Key Responsibilities:

* Collect and verify patient insurance information accurately.

* Handle inbound calls regarding billing statements and explain charges.

* Set up and manage patient payment plans based on financial policies.

* Process and confirm patient payments over the phone securely.





* Assist patients in understanding and resolving insurance denials and appeals.

* Document all patient interactions and updates in the system promptly.

* Maintain compliance with HIPAA and organizational privacy policies.

* Deliver clear, compassionate, and professional service in every interaction.

Qualifications:

* Any degree.

* Prior experience in a medical call center or billing office is a plus.

* Strong communication and problem-solving skills.

* Familiarity with insurance terms, billing processes, and EHR systems.

📌 International Voice Process Executive (Bengaluru)
🏢 LogixHealth
📍 Bengaluru