- Coordinate with IT/Tech to deliver website enhancements and fixes on time (requirements, follow-ups, UAT, release validation)
- Configure and maintain products, pricing, and availability in the commerce platform to keep eCommerce enabled
- Download, monitor, and reconcile transactions/orders; publish periodic MIS to stakeholders
- Monitor Google Analytics (or equivalent): traffic, conversion signals, and anomalies; flag issues early
- Monitor customer flow through CRM console (including WhatsApp-led journeys where applicable): lead inflow, journey status, drop-offs, exceptions, and customer needs; coordinate fixes/escalations with Tech/Ops
- Maintain a simple operating rhythm: weekly priorities, open items, releases, risks,
closures
- Track issues end-to-end: assess impact, escalate correctly, ensure closure with validation
- Maintain basic documentation: change notes, known issues, process notes
Preferred candidate profil
- Robust coordination with IT/Tech; structured follow-through
- Comfortable working on a commerce platform (catalog/pricing/orders) and basic reporting
- Good understanding of eCommerce operations and release/UAT discipline
- Ownership mindset; detail-aware; business-first communication