We are looking for Technical Training Support Associate
Job Description:
Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.
- Provides service and product support to the Treasury Management segment via phone and email.
• Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
• Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
• Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
• Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.
📌 Voice Process Executive (Pune)
🏢 Tekskills
📍 Pune
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