Opening with a leading Manufacturing company for their office in Navi Mumbai (Seawoods)

Role: Assistant Manager Operations Application

Experience: 5 to 10 Years

Role & responsibilities :

- Provide day-to-day functional support for business applications and ensure uninterrupted operations.
- Act as the primary point of contact for application-related user queries and issue resolution.
- Troubleshoot, analyze, and resolve application issues by coordinating with business users and the Central IT team.
- Understand business requirements and support the implementation of approved application enhancements.
- Monitor application performance and ensure timely resolution of incidents and service requests.
- Coordinate User Acceptance Testing (UAT) and validate system changes before deployment.
- Conduct user training and provide guidance on application usage and best practices.
- Prepare and maintain application support documentation, user manuals, and standard operating procedures.
- Support system upgrades, releases, integrations, and change management activities in coordination with the IT team.
- Work proactively with business stakeholders to improve application utilization, operational efficiency,



and user satisfaction.
- Escalate critical issues to the IT team and track them through to resolution.

Candidate Profile

- Bachelors degree in information technology, Computer Science, Computer Applications, Engineering, or a related discipline.
- Minimum 5-8 years of experience in operations application support, business application support, or enterprise application support.
- Experience supporting CRM, ERP, or other enterprise applications such as Salesforce or similar platforms.
- Good understanding of business processes and the ability to analyze and resolve functional application issues.
- Experience in incident management, user support, testing, and application lifecycle support.
- Solid analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to work effectively with cross-functional teams and Central IT stakeholders.
- Customer-focused, service-oriented, proactive, and committed to delivering high-quality application support.

Interested candidates share resume at [email protected]

📌 Assistant Manager - Operations Application (ERM, CRM, Salesforce) (Navi Mumbai)
🏢 TopGear Consultants
📍 Navi Mumbai