The Facility Soft Services and Technology role is responsible for managing and coordinating non-structural facility services and technology systems that support day-to-day building operations and enhance occupant experience.

Key Responsibilities

Soft Services Management

- Oversee cleaning, janitorial, and waste management services to maintain facility cleanliness and hygiene standards
- Manage landscaping, grounds maintenance, and exterior aesthetics
- Coordinate pest control services and environmental health programs
- Supervise reception, concierge, and hospitality services
- Manage catering services, vending operations, and amenity spaces
- Oversee mail and courier services, including package handling and distribution

Technology Systems

- Manage building technology systems including access control, CCTV, and security platforms
- Oversee audiovisual equipment, conference room technology, and collaboration tools
- Coordinate workplace technology integrations (IoT sensors, occupancy tracking, environmental monitoring)
- Support Building Management Systems (BMS) and integrated workplace management systems (IWMS)
- Manage visitor management systems and workplace experience applications
- Coordinate technology upgrades, system migrations, and digital transformation initiatives

Vendor and Contract Management

- Select, contract, and manage soft services vendors and technology partners
- Monitor service level agreements (SLAs) and key performance indicators (KPIs)
- Conduct vendor performance reviews and implement continuous improvement programs
- Negotiate contracts and manage budgets for soft services and technology investments





Compliance and Standards

- Ensure compliance with health, safety, and environmental regulations
- Maintain quality standards across all soft service deliverables
- Implement and monitor infection control and hygiene protocols
- Ensure technology systems meet data security and privacy requirements

Stakeholder Management

- Collaborate with occupants, tenants, and building users to understand service requirements
- Respond to service requests and resolve complaints promptly
- Provide regular reporting on service performance and technology utilization
- Support workplace experience initiatives and occupant satisfaction programs

Qualifications

Required

- Bachelor's degree in Facility Management, Business Administration, Engineering, or related field
- 6+years of experience in facility management with focus on soft services or technology
- Understanding of building systems, workplace technology, and service delivery models
- Robust vendor management and contract negotiation skills
- Proficiency with facility management software and workplace technology platforms

Preferred

- Professional certifications (FMP, CFM, SFP, or equivalent)
- Experience with smart building technologies and IoT applications
- Knowledge of sustainability practices and green building standards
- Project management experience

Core Competencies

- Service excellence and customer focus
- Technology aptitude and digital literacy
- Problem-solving and analytical thinking
- Communication and interpersonal skills
- Budget management and financial acumen
- Attention to detail and quality orientation

📌 Facility Manager - Soft / Tech (Visakhapatnam)
🏢 Jones Lang Lasalle Property Consultants
📍 Visakhapatnam