- Transform Team Capabilities: Lead, coach, and upskill our cross-functional team of 5-8 Enablement Specialists, Analyst, Product Owner, and AI Specialist to shift our operations from a reactive setup into a structured, automation-first model.
- Own the Unified Team Roadmap: Define, prioritize, and drive the strategic product and AI roadmap for our enablement landscape, ensuring all initiatives directly maximize customer value.
- Govern our Knowledge Foundation: Establish knowledge as a reliable, governed single source of truth to ensure consistent service delivery and prepare our systems for scalable self-service and automation.
- Shape the Customer Journey: Map how customers and partners interact with Customer Operations, ensuring smooth onboarding and support journeys.
- Enable Predictive Performance: Establish end-to-end transparency across support cases and root causes, shifting our department's steering capabilities.
We'd love to meet you if
- Transformation-Driven Leadership: You bring proven experience leading and coaching multidisciplinary teams, with a proven track record of upskilling individuals and shifting team paradigms.
- Applied Automation Experience:
You have implemented AI-assisted self-service capabilities within operations or product ecosystems.
- Roadmap Ownership: You bring the practical know-how to translate high-level strategies into structured, actionable team roadmaps and daily execution.
- SaaS Tooling Familiarity: You have a solid understanding of modern service environments and how to implement customer self-service solutions.
- Customer-Centric Mindset: You are passionate about continuously improving customer journeys, defining service standards, and keeping the customer experience at the core guiding principle.
- Structured Communication: You possess excellent collaboration and stakeholder management skills to align technical goals across departments and present progress clearly to leadership.
Job Info
- Location: Work from home
- Contract: Full time
- Category: Product Design User Experience
- Experience Level: Leadership
- Reports to: Director Customer Enablement
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Team Lead Enablement & Service Automation (India)
🏢 Tradebyte
📍 India
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