Designation: Senior Manager Learning & Development
Department: Human Resources
Location: Airoli, Navi Mumbai
Work Hours: 11:00 AM to 8:00 PM
Work Mode: Work From Office

About the Role
The role will be responsible for designing, implementing, and continuously enhancing learning interventions that build robust people managers, future leaders, and high-potential talent.
The incumbent will work closely with business leaders, HR Business Partners, and functional stakeholders to strengthen leadership effectiveness, improve employee engagement, support succession planning, and build a culture of continuous learning.

Key Responsibilities:

Leadership & Manager Development

- Design and manage development programs for Front line Managers, Managers and Senior Managers, High Potential Leadership Talent
- Create structured learning journeys
- Facilitate classroom, virtual, and blended learning interventions.

Capability Building

- Conduct learning needs analysis across functions and levels.
- Partner with business leaders to identify leadership capability gaps and recommend solutions.
- Build learning pathways aligned to organizational competency frameworks.
- Support succession planning and leadership pipeline initiatives through targeted interventions.
- Program Design & Content Development

- Develop engaging learning content, facilitator guides, and leadership playbooks.
- Curate content from internal and external learning partners.
- Manage external trainers,



coaches, and learning vendors where required.
- Introduce innovative and digital learning solutions to improve learner engagement.

Learning Effectiveness & Analytics

- Track program participation, completion rates, learner feedback, and business impact.
- Measure learning effectiveness through assessments and post-program evaluations.
- Prepare quarterly learning dashboards and leadership development reports.
- Continuously improve interventions based on learner feedback and business outcomes.

Qualifications
Education and Experience

- Graduate in Human Resources, Psychology, Business Administration, Organizational Development, or related discipline.
- Postgraduate qualification in HR, Learning & Development, is desired.

Experience

- 5-8 years of Learning & Development experience.
- At least 3 years focused on leadership and managerial capability building.
- Experience in services, BPM/BPO, or large-scale corporate environments preferred.
- Demonstrated experience in designing and facilitating leadership programs.

Functional Competencies

- Leadership Development
- Instructional Design
- Facilitation & Presentation
- Stakeholder Management
- Coaching & Mentoring

Behavioral Competencies

- Strong communication and influencing skills
- Business orientation
- Innovation and creativity
- Collaboration and relationship building
- Problem-solving mindset

📌 Senior Learning And Development Manager (Navi Mumbai)
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