- Build and maintain solid relationships with customers to enhance satisfaction and loyalty.
- Understand customer needs and provide suitable products, services, or solutions.
- Address customer queries, complaints, and concerns promptly and effectively.
- Monitor customer accounts and ensure timely follow-up on service requests and commitments.
- Coordinate with internal teams to improve customer experience and achieve business objectives.
Preferred candidate profile
- 3-5 years of experience in customer relationship management, sales, client servicing, or account management.