We are Hiring Customer support executive - BSS Sonata Microcredit ltd.
Key Responsibilities:
- Handle inbound and outbound customer calls across multiple communication channels.
- Assist customers by addressing queries and providing accurate information as per company guidelines.
- Verify customer identity and maintain confidentiality of customer data.
- Review customer documentation and identify any suspicious activities for reporting.
- Manage delinquent customer accounts and support debt recovery processes.
- Educate customers on overdue payments while adhering to company credit policies.
- Ensure compliance with RBI regulations during all customer interactions.
- Maintain high standards of customer service and customer satisfaction.
Skills Required:
- Good verbal and written communication skills.
- Strong listening, probing, and customer-handling abilities.
- Basic computer knowledge and typing speed of at least 25 WPM.
- Ability to learn quickly and adapt to process updates.
- Robust time management, organizational, and decision-making skills.
- Domestic calling experience is an advantage.
- Willingness to work 6 days a week in rotational day shifts.