- Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
- Ensure resolution provided in the first interaction with the customer
- Acquiring knowledge about the newly released products and recent updates.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
- Position and sell Premium support contracts to customers based on their support entitlement.
Technical skills:
- Self-Motivated & Ability to Work Under Pressure
- Should have valuable comprehensibility and understandability of what customers want
- Should have critical thought process and decision-making capability with focus on accuracy
- Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
- Ability to sell/Upsell
📌 Technical Support(International Voice) (Chennai)
🏢 Movate Technologies
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.