JOB DESCRIPTION QUALITY ASSURANCE MANAGER

Department: Quality Assurance
Position: Quality Assurance Manager
Reporting To: Head – Quality / Management
Location: Greater Noida, Surajpur

1. JOB PURPOSE

To manage and control all Quality Assurance activities and ensure compliance with IATF 16949, ISO 14001:2015, customer-specific requirements and company procedures. The role is responsible for customer complaint resolution, audits, CAPA, quality documentation, customer submissions, risk management and continual improvement.

2. KEY ROLES & RESPONSIBILITIES

A. Quality Assurance & Quality System

- Manage all Quality Assurance activities and ensure effective implementation of the Quality Management System.
- Ensure compliance with IATF 16949 and ISO 14001:2015 requirements.
- Review and control company procedures, quality documents and records.
- Monitor Quality Objectives and support Management Review Meeting (MRM) activities.
- Ensure proper document revision and record control.

B. Customer Complaint & Customer Audit

- Handle customer complaints from receipt to final closure.
- Conduct root cause analysis and coordinate CAPA/8D implementation.
- Ensure timely and effective closure of customer complaints and audit NCs.
- Coordinate customer audits and maintain all required records.
- Monitor customer satisfaction plans, feedback and improvement actions.
- Ensure timely submission of customer declarations and other customer requirements.

C. Audit Management

- Prepare and maintain the Internal Audit Plan and records.
- Coordinate internal system audits as per the approved plan.
- Conduct/coordinate Process & Product Audits as per plan.
- Monitor audit findings, corrective actions and effectiveness.
- Support customer, certification and external audits.

D. Quality Documentation & Change Control

- Review and maintain the Master List of:
- PFD – Process Flow Diagram
- FMEA – Failure Mode & Effects Analysis
- CP – Control Plan

- Ensure proper revision numbers and document control.




- Maintain and monitor ECN (Engineering Change Notice) records.
- Ensure changes are reviewed, approved, documented and communicated to concerned departments.

E. Abnormality & CAPA Management

- Handle quality abnormalities and ensure timely investigation.
- Identify root causes and implement corrective/preventive actions.
- Monitor CAPA implementation and effectiveness.
- Take preventive measures to avoid recurrence of quality issues.
- Maintain appropriate abnormality and CAPA records.

F. Risk, Opportunity & Contingency Management

- Identify internal and external issues, risks and opportunities.
- Coordinate actions to minimize risks and improve quality performance.
- Maintain and periodically review the Contingency Plan.
- Ensure appropriate actions are defined for situations that may affect product quality or customer requirements.

G. IMDS & Customer Portal Activities

- Coordinate and complete IMDS submissions as per customer requirements.
- Manage quality-related customer portal activities.
- Ensure timely uploading/submission of required documents and information.
- Maintain records of all customer portal submissions and declarations.

H. SPC, MSA & Calibration

- Ensure SPC (Statistical Process Control) activities are completed as per plan.
- Ensure MSA (Measurement System Analysis) activities are completed as per schedule.
- Prepare and monitor the Measuring Instrument Calibration Plan.
- Ensure timely calibration of measuring instruments and proper maintenance of calibration records.

3. KEY DELIVERABLES

The Quality Assurance Manager shall be responsible for:

- Maintaining effective Quality Assurance systems and processes.




- Ensuring compliance with IATF 16949 and ISO 14001:2015.
- Timely closure of customer complaints, audit NCs and CAPA.
- Achieving defined Quality Objectives.
- Ensuring customer satisfaction and timely customer submissions.
- Completing internal, process, product and customer audits as per plan.
- Maintaining updated PFD, FMEA and Control Plan with proper revision control.
- Maintaining ECN, audit, CAPA and quality-related records.
- Completing IMDS, customer portal and declaration submissions within timelines.
- Ensuring SPC, MSA and calibration activities are completed as per plan.
- Monitoring risks, opportunities and contingency plans.
- Driving continual improvement and prevention of recurring quality issues.

4. KEY PERFORMANCE INDICATORS (KPIs)

- Customer complaint closure within defined TAT.
- Customer audit NC closure within agreed timelines.
- CAPA effectiveness and reduction in recurring issues.
- Internal audit completion and NC closure.
- Process and product audit compliance.
- IATF 16949 / ISO 14001:2015 compliance.
- Timely completion of IMDS and customer portal submissions.
- SPC and MSA compliance as per plan.
- Calibration compliance as per schedule.
- Customer satisfaction performance.
- Achievement of Quality Objectives.

5. QUALIFICATION

- B.E./B.Tech/Diploma in Mechanical, Production, Automobile, Industrial Engineering or relevant discipline.
- Knowledge/certification in IATF 16949 preferred.
- Knowledge of Quality Core Tools such as APQP, PPAP, FMEA, MSA, SPC and Control Plan preferred.

6. EXPERIENCE

- Relevant experience in Quality Assurance / Quality Management in a manufacturing workplace.
- Hands-on experience in customer complaints, CAPA, customer audits and internal audits.
- Experience in IATF 16949 documentation and implementation.
- Experience in PFD, FMEA, Control Plan, SPC, MSA and calibration activities.
- Experience in customer portal, IMDS and customer-specific submissions will be preferred.

📌 Walk-in || Quality Assurance Manager (Greater Noida)
🏢 Dawnsun
📍 Greater Noida