Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across various components. Collaboration with different teams to monitor and optimize application functionality is an integral part of the work routine.
Roles Responsibilities:
- Expected to perform independently and become a subject matter expert.
- Required active participation and contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor application performance and troubleshoot issues to maintain system reliability.
- Document configuration changes and maintain detailed records of system updates.
- Assist junior team members by sharing knowledge and providing guidance on best practices.
Professional Technical Skills:
Must To Have Skills:
- Proficiency in ServiceNow IT Operations Management (ITOM).
- Robust understanding of IT service management processes and workflows.
- Experience with integration of ITOM tools using APIs and scripting.
- Ability to work with low-code platforms to customize and extend application capabilities.
- Familiarity with release management and change control procedures within packaged applications.
- Skilled in troubleshooting and resolving complex application issues to ensure system stability.
- The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management (ITOM).