- Provide technical support and leadership for ServiceNow implementation and maintenance.
- Collaborate with cross-functional teams to identify and prioritize project requirements.
- Develop and maintain documentation for ServiceNow processes and procedures.
- Troubleshoot and resolve complex technical issues related to ServiceNow.
- Train and guide junior team members on ServiceNow best practices.
- Participate in code reviews and ensure adherence to coding standards.
Job Requirements
- Strong knowledge of ServiceNow modules, including HR and CSM.
- Experience with IT service management frameworks and methodologies.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Solid communication and interpersonal skills.
- Experience with change management and incident management processes.
📌 ServiceNow Support Lead (HR/CSM exposure/experience) (New Delhi)
🏢 Purview Services
📍 New Delhi
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