- Design, develop, and implement ITSM solutions using ServiceNow.
- Collaborate with cross-functional teams to identify business requirements and develop technical solutions.
- Develop and maintain technical documentation for IT services and processes.
- Troubleshoot and resolve technical issues related to IT services and applications.
- Participate in code reviews and ensure adherence to coding standards.
- Implement best practices for IT service management and continuous improvement.
Job Requirements
- Solid understanding of IT services management principles and practices.
- Experience with ServiceNow development and implementation.
- Knowledge of scripting languages such as JavaScript and HTML.
- Familiarity with ITIL frameworks and processes.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.