Handle customer enquiries, requests, complaints, and service-related issues through appropriate communication channels

Understand customer requirements and provide accurate information and suitable solutions

Coordinate with internal departments to investigate and resolve customer concerns within defined timelines

Maintain explicit and professional communication with customers throughout the resolution process

Record customer interactions, requests, complaints, and resolutions accurately in the relevant systems

Follow established customer service procedures and ensure compliance with organizational policies

Identify recurring customer issues and share feedback with relevant teams for process improvement

Contribute to a positive customer experience through responsive, courteous, and effective service

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Services Specialist (Chennai)
🏢 Caterpillar
📍 Chennai