Role Summary:
Responsible for managing customer service operations, handling walk-in customers, managing customer email communications, and conducting training programs for PAN India Non-CSO Customer Service Handling Officers to ensure consistent service excellence.

Key Responsibilities:

- Handle customer queries, complaints, and service requests efficiently.
- Manage and support walk-in customer interactions.
- Monitor and respond to customer emails within defined timelines.
- Ensure timely resolution and escalation of customer issues.
- Conduct customer service training for PAN India Non-CSO Customer Service Handling Officers.
- Maintain service records and support process improvements.
- Adhere to company policies and customer service standards.

Skills Required:

- Solid communication and interpersonal skills.
- Customer-focused approach with problem-solving abilities.
- Proficiency in email management and MS Office.
- Training and presentation skills.
- Ability to handle multiple tasks and stakeholders effectively.

📌 Deputy Manager- Customer Service (New Delhi)
🏢 Protium Finance
📍 New Delhi