About the Role

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member

experience, driving sales performance, and ensuring operational excellence. This role requires strong

ownership, customer centricity, and a passion for creating an energetic, service-driven fitness

environment.

Key Responsibilities

1. Sales & Business Growth

- Own monthly targets for memberships, renewals, and upsells.
- Drive walk-in/trial conversions through effective consultations.
- Manage the entire membership conversion process with clean, consistent, and timely

documentation via the portal.

2. Centre Operations Management

- Ensure smooth daily operations using the prescribed checklist tools.
- Oversee class schedules, trainer punctuality, and session readiness.
- Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
- Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
- Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement





- Build strong rapport with members to create a welcoming, community-driven setting.
- Resolve escalations and ensure a smooth before/during/after-class experience.
- Capture and document feedback from members and trainers for continuous improvement.
- Uphold Cultfits service quality and act as the primary representative of the centre.

What Success Looks Like

- Meeting/exceeding sales and conversion targets.
- A consistently smooth, compliant, and high-performing centre.
- High member satisfaction, retention, and NPS.
- Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

- Bachelor’s/Diploma degree.
- 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
- Strong communication and customer-handling skills.
- High ownership and problem-solving ability.
- Good to have: Passion for fitness, wellbeing, and community building.

📌 Center Manager (New Delhi)
🏢 Cult.fit
📍 New Delhi