Why this role exists

Agency partnerships don't grow themselves — they grow because someone owns the relationship strategically, spots opportunities before the client asks, and takes real commercial accountability for the outcome. This role exists to be that owner: managing a portfolio of high-value agency accounts, driving growth, and identifying AI and workflow automation opportunities that create measurable impact for clients.
This goes well beyond relationship management. You'll be the primary point of contact for agency partners while working closely with internal delivery teams across design, development, QA, and marketing — translating client needs into delivery, and delivery progress back into strategic client conversations.

This role is not a good fit if:

You've managed accounts but haven't owned commercial outcomes such as upsell, renewal, and revenue targets
You're looking for a coordination or support role — this is a full account ownership position with commercial accountability
You haven't worked with US-based clients or managed cross-timezone communication at a professional level
You come from outside advertising, marketing, or digital agency environments and haven't developed a feel for how agency clients think and operate
You approach account management reactively — our partners expect proactive insights and initiatives, not just responses

This role is for someone who enjoys:

Owning commercial outcomes for a portfolio of accounts, not just maintaining relationships
Spotting AI and automation opportunities inside a client's operations before they ask
Moving fluidly between strategic conversations and hands-on delivery oversight
Driving growth through upsell, renewal, and expansion, not just retention
Bringing their own point of view to a client conversation, not just relaying updates

If you're someone who takes real ownership of revenue and relationship outcomes, and you're genuinely curious about where AI can create value for clients, this role gives you both the accountability and the room to prove it.

What you'll really be doing

1. Strategic Account Ownership
Manage a portfolio of agency accounts as the primary strategic partner
Take full accountability and ownership of the performance, health, and growth of your assigned accounts




Build strong relationships with client stakeholders and decision-makers
Develop and execute long-term account growth strategies
Conduct structured reviews (QBRs) with performance insights and growth plans
2. Project & Delivery Oversight
Oversee multiple digital projects ensuring alignment with scope, timelines, and quality
Guide Project Managers and cross-functional teams
Identify risks and implement mitigation strategies
Ensure smooth collaboration across teams
3. AI Workflow Identification & Advisory
Identify workflow inefficiencies and automation opportunities within client operations
Recommend AI-driven solutions such as automation tools, chatbots, and analytics dashboards
Stay updated with AI trends and translate them into practical client solutions
4. Delivery Coordination & Execution
Act as a bridge between client expectations and internal teams
Ensure projects are delivered on time and within scope
Maintain clear documentation of scope, timelines, and change requests
Proactively identify and address delivery gaps
5. Revenue & Account Growth
Drive upsell, cross-sell, and service expansion opportunities
Lead proposals, pricing discussions, and contract renewals
Monitor account profitability and forecasting
Maintain visibility on account revenue and risk
6. Client Communication & Reporting
Maintain proactive and structured communication with clients
Offer clients your own suggestions and strategic insights, grounded in a genuine understanding of their business and industry, rather than simply relaying updates
Present performance insights, strategies, and recommendations
Use AI tools to improve reporting, documentation, and efficiency
Ensure all communication is professional and business-focused

Who will thrive in this role

You take full accountability and ownership of your assigned client accounts, treating their outcomes as your own




You bring a genuine advertising or marketing industry background that shapes how you read client needs
You can offer clients real suggestions and insights based on your own understanding, not just execute what's asked
You spot AI and automation opportunities before a client has to ask
You communicate proactively — clients never have to chase you for updates or insights
You move comfortably between strategic conversations and hands-on delivery oversight
You're confident managing cross-timezone relationships with US-based stakeholders

Qualifications & Skills
Experience
7+ years of experience in Account Management or Customer Success, with a background in advertising, marketing, or a digital agency environment
Proven experience in managing client relationships and driving revenue growth
Demonstrated ability to take full ownership and accountability for assigned client accounts

Must Have Skills

Strong commercial understanding including upsell, retention, and profitability
Ability to proactively offer clients suggestions and strategic insights based on genuine understanding of their business, not just execute requests
Familiarity with AI tools such as ChatGPT, Claude, Notion AI, or similar platforms
Experience working with US-based clients and cross-time-zone communication
Understanding of digital platforms such as WordPress, Shopify, and eCommerce ecosystems
Experience with project management tools like ClickUp, Asana, or Basecamp
Robust communication, problem-solving, and multitasking abilities

Tools & Platforms

ClickUp, Asana, or Basecamp
ChatGPT, Claude, Notion AI, or similar AI tools

Nice to Have

Experience in white-label agency or partner-driven environments
Experience with long-term client accounts or enterprise projects
Understanding of AI workflows, automation, and analytics dashboards

What this role offers

Full ownership of a portfolio of high-value agency accounts, with real commercial accountability
Direct influence over how AI and automation get positioned to clients
Close collaboration with delivery teams across design, development, QA, and marketing
A growth-oriented role with visibility into revenue, retention, and strategic account planning

📌 Client Account Manager (Ahmedabad)
🏢 Rivulet IQ
📍 Ahmedabad